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Valentine Kwitonda

@valentinekwitonda

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Detail-oriented IT Support Engineer with over 6 years of experience.

Rwanda

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and innovation in IT.

I am an IT Support Engineer with over six years of experience, currently working as an IT Coordinator at MASS Design Group. My journey began with a Bachelor of Science in Engineering, specializing in Computer Science, from the University of Rwanda. I have developed a strong foundation in IT support, network installation, and customer service, which has allowed me to excel in my roles.

Throughout my career, I have successfully managed IT helpdesk operations, provided technical support, and maintained hardware and software systems. My achievements include implementing efficient inventory management systems and training staff on various IT applications. I am passionate about leveraging technology to enhance organizational efficiency and user satisfaction.

Experience

Work history, roles, and key accomplishments

Current

IT Coordinator

Current

MASS DESIGN GROUP

Aug 2022 - Present (3 years 2 months)

Managed IT helpdesk operations, resolving end-user issues and monitoring requests effectively. Maintained IT inventory, configured workstations, and supported new user onboarding processes.

Help Desk Support Workstation Configuration User Onboarding Technical Support

IT Support Engineer

Rwanda Energy Group

Aug 2015 - Aug 2022 (7 years)

Provided comprehensive IT support across various departments, including server installation and backup management. Performed hardware and software maintenance, and delivered IT training to staff.

IT Support Maintenance Installation IT Training

Intern - ICT Unit

Rwanda Energy Group

Nov 2014 - Jun 2015 (7 months)

Delivered IT helpdesk assistance and performed hardware maintenance for various departments. Contributed to software development, including website updates and monitoring.

Help Desk Maintenance Software Development

Education

Degrees, certifications, and relevant coursework

University of Rwanda (College of Science and Technology)

Master of Science, Information System (e-Government)

Currently pursuing a Master of Science in Information Systems with a specialization in e-Government. This program focuses on the intersection of technology and public administration to improve governance and public service delivery.

University of Rwanda (UR)

Bachelor of Science in Engineering, Computer Science

Grade: Second Class, Upper Division

Completed a Bachelor of Science in Engineering with honors in Computer Science. Gained a strong foundation in computer science principles, including programming, data structures, and algorithms.

Groupe Scolaire Rilima

General Certificate, Advanced Level Sciences (Math-Physics)

Obtained a General Certificate in Advanced Level Sciences, specializing in Mathematics and Physics. Developed foundational knowledge in scientific principles and analytical thinking.