Open to opportunities

Zander Watts

@zanderwatts

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Motivated IT support specialist with strong PC repair skills.

United States

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What I'm looking for

I am looking for an entry-level IT support role where I can grow my skills, contribute to a team, and provide excellent customer service.

I'm Zander Dale Watts, a hands-on and motivated individual with a solid foundation in PC repair, diagnostics, and customer support. My experience includes troubleshooting hardware and software issues for family, friends, and local clients, where I've honed my ability to communicate technical solutions clearly and patiently. I am currently preparing for the CompTIA A+ and Network+ certifications, which will further enhance my technical skills and knowledge.

As a Freelance PC & Electronics Repair Technician, I have successfully diagnosed, repaired, and maintained various devices, including PCs, laptops, and consoles. I take pride in building custom PCs and upgrading hardware tailored to gaming, school, and home office needs. My commitment to providing excellent remote support using tools like TeamViewer and AnyDesk has earned me repeat clients and positive referrals, showcasing my reliability and dedication to customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

PC & Electronics Repair Technician

Current

Freelance & Community Support

Jan 2016 - Present (9 years 7 months)

Diagnosed, repaired, and maintained PCs, laptops, and consoles for local clients and family members. Built custom PCs and upgraded hardware for gaming, school, and home office needs. Installed and configured Windows operating systems, drivers, and common software packages.

Windows OS Remote Support Installing Drivers Software Configuration TeamViewer

Automotive Technician

Various Auto Shops & Freelance

Jan 2018 - Jan 2024 (6 years)

Diagnosed and repaired complex electrical and mechanical systems. Explained technical issues, repair options, and estimates clearly to customers. Balanced multiple repair tasks while staying organized and on schedule.

Electrical Systems Mechanical Systems Repair Estimates Task Management Record keeping Problem Solving

Education

Degrees, certifications, and relevant coursework

CompTIA

Certification, Information Technology

2024 -

Currently studying for the CompTIA A+ certification, with the exam scheduled for January 2026. This certification covers essential IT skills including hardware, software, networking, and security.

CompTIA

Certification, Networking

2024 -

Preparing for the CompTIA Network+ certification, with the exam slated for March 2026. This involves ongoing independent study in networking fundamentals, protocols, and network security.

Independent Study

Self-Taught, Python Programming

2016 -

Engaged in self-directed learning of Python programming, focusing on basic scripting and automation. This ongoing independent study enhances skills in PC hardware, networking, and IT support fundamentals.