Seeking a Technical Support Technician position where I can apply over 12 years of hands-on IT experience troubleshooting hardware and software issues, supporting end users, and delivering reliable technical solutions in a team-oriented environment.
ATLooking for a job
Andrew T
@andrewt
Technical Support Specialist with 12 years' experience in Windows hardware and software support.
United StatesWhat I'm looking for
Technical Support Technician with 12 years of experience providing hardware and software support in Windows environments. Proven ability to troubleshoot, diagnose, and resolve technical issues for end users in both residential and small business settings. Strong customer service skills with hands-on experience in system repair, network troubleshooting, and malware removal.
Experience
Work history, roles, and key accomplishments
TG
IT Support Technician
The Computer Guy
Jan 2012 - Sep 2024 (12 years 8 months)
12 years of hands-on IT experience
Strong problem-solving and analytical skills
Self-employed with proven reliability and time management
Ability to work independently and in team environments
TG
Technical Support Specialist
The Computer Guy
Apr 2012 - Sep 2024 (12 years 5 months)
Owned and operated a technical support and computer repair business providing hardware and Windows software support, malware remediation, and basic network services to residential and small-business clients; delivered remote and on-site service and maintained service documentation.
UF
Electrical Power Production
United States Air Force
Aug 2002 - Sep 2004 (2 years 1 month)
Maintained mission-essential backup power systems for an Intelligence Squadron, ensuring continuous power availability, compliance with safety protocols, and readiness under high-responsibility conditions.
Education
Degrees, certifications, and relevant coursework
PCPasco-Hernando State College
Human Services
2012 - 2015
Grade: 3.7
Activities and societies: Student Government
PCPasco-Hernando State College
Information Technology
2012 - 2013
Completed one year of coursework in Information Technology covering computer repair, networking fundamentals, and software troubleshooting.
PCPasco-Hernando State College
Associate Degree, Human Services
Associate Degree in Human Services from Pasco-Hernando State College.
PCPasco-Hernando State College
IT Systems Support
2012 - 2013
Completed one year of coursework in Information Technology, including computer repair, networking fundamentals, software troubleshooting, and core IT concepts.
Availability
Looking for a job
Location
United StatesAuthorized to work in
Job categories
IT Support SpecialistTechnical Support TechnicianIT Support EngineerHelp Desk TechnicianDesktop Support EngineerField Service TechnicianSystem Support SpecialistNetwork TechnicianIT TechnicianTechnical Support RepresentativeTechnical Support AssociateTechnical Support AnalystSupport SpecialistTechnical Support EngineerIT Support Specialist
Skills
NetworkTroubleshootingHardwareMicrosoft Operating System KnowledgeOperating SystemAnti Virus ToolsVirus ScanDesktop SupportDesktop Hardware TroubleshootingComputer RepairWindows Operating System Installation & ConfigurationVirus RemovalNetwork Troubleshooting ToolsRoutersRemote Support TechnologiesSystem Diagnostics & Performance OptimizationData BackupMicrosoft Office SuiteTechnical assistanceCustomer ServiceCommunicationOrganizationAnalytical SkillsGmailPortWindows
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