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Timothy User

@timothyuser6

L2 Customer Support at Teleperformance, troubleshooting mobile and desktop software, operating system, connectivity, and device issues.

United States

Message

At Teleperformance, I support mobile and desktop users by troubleshooting software, operating system, connectivity, and device issues. I resolve software errors and escalate hardware issues while explaining technical solutions clearly.

As a Freelance IT Professional, I provided remote and in-person support for Windows and MacOS desktops and laptops. I diagnosed hardware, operating system, driver, and connectivity issues, and managed appointments, communication, and follow-ups independently.

Experience

Work history, roles, and key accomplishments

Current

L2 Customer Support

Current

Teleperformance

Jan 2026 - Present (9 months)

Provided support to mobile and desktop users, troubleshooting software, operating system, connectivity, and device related issues. Resolved software errors while escalating hardware issues and communicated technical solutions clearly.

Troubleshooting Software Operating System Connectivity Mobile Device Issues Customer Support

Freelance IT Professional

Self Employed

Jan 2022 - Dec 2026 (4 years 11 months)

Provided remote and in-person technical support for desktops and laptops across Windows and MacOS environments. Diagnosed and resolved hardware, operating system, driver, and connectivity issues while managing appointments and follow-ups independently.

Windows MacOS hardware troubleshooting Operating System Connectivity Remote Support Self Directed

Gas Station Attendant

A & Z Enterprises

Jan 2025 - Jul 2025 (6 months)

Delivered customer-facing support in a high volume environment, resolving issues independently. Maintained operational reliability and handled frequent problem solving scenarios.

Customer Service Problem Solving Operational reliability