Cordell Colvard

I've built a foundation in IT support through Per Scholas training and the Google IT Support Professional Certificate, covering hardware troubleshooting, Windows, macOS, Android, Microsoft 365, Google Workspace, basic networking, system support, and issue documentation.

At Widmer's Carpet Cleaners, I managed high volumes of inbound calls, resolved customer questions, scheduled appointments, and documented service requirements. I also connected customers with operations staff, building transferable experience in ticket documentation, escalation, and user support.

At Amazon, I used RF scanners and warehouse systems to track inventory, process orders, and document discrepancies, helping reduce inventory errors by 30% through accurate system use and process adherence.

Across production, warehouse, and kitchen operations, I've learned new systems quickly, maintained accuracy under pressure, and communicated clearly across teams. I'm targeting an IT support role where I can apply my troubleshooting, documentation, customer service, and process discipline.