Nikhil Bhardwaj
@nikhilbhardwaj1
I resolve complex customer issues while strengthening fraud and compliance controls.
IndiaWhat I'm looking for
At Revolut, I provide B2B chat support for corporate clients, resolving complex questions around multi-currency plans, payment routing, and international fund transfers.
I partner with Risk, Compliance, Finance, and Product teams to investigate transactional issues, improve retention, and maintain strong client satisfaction and resolution performance.
Previously at Everise and Teleperformance, I handled sensitive healthcare and consumer technology accounts, following HIPAA privacy protocols and escalating potential identity theft, account takeover, data exposure, and suspicious activity.
I'm pursuing an MBA to build on my customer operations background and move into Financial Crime, Risk, and Compliance roles.
Experience
Work history, roles, and key accomplishments
Provides specialized B2B chat support to corporate clients, resolving complex queries on multi-currency service plans, payment routing, and international fund transfers. Partners cross-functionally with Risk, Compliance, Finance, and Product teams to resolve escalated transactional issues and strengthen client retention.
Customer Support Specialist
Everise
Oct 2025 - Apr 2026 (6 months)
Executed secure account management and privacy protocols under strict HIPAA regulatory compliance for sensitive healthcare accounts. Conducted initial account access investigations to identify potential identity theft, unauthorized account takeover (ATO), and data exposure.
Delivered dedicated inbound and outbound phone support for Americas region customers, consistently exceeding key performance indicators (KPIs) including Average Handle Time (AHT) and Quality Scores. Flagged and escalated high-risk suspicious account activity identified during call interactions to internal security teams, directly contributing to company-wide fraud prevention efforts.
Education
Degrees, certifications, and relevant coursework
Shoolini University
Master of Business Administration, Business Administration
2025 -
Pursuing an MBA to transition operational experience into specialized Financial Crime, Risk, and Compliance roles.
Indira Gandhi National Open University
Bachelor of Commerce, Commerce
2022 - 2025
Completed a Bachelor of Commerce degree, gaining foundational knowledge in commerce and business principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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