Open to opportunities

Vinod Pandey

@vinodpandey1

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I resolve KYC, fraud, and customer-support operations issues.

India

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What I'm looking for

I'm looking for an opportunity to apply my customer support, KYC, fraud investigation, and operations skills, learn new things, collaborate across teams, and contribute to organizational growth.

I've supported KYC verification, fraud investigations, account access, payments, and customer queries for Gold Machine LLC, Revolut, Etech Global Services, and eBay through TTEC. I resolve issues across chat, email, social media, and phone while maintaining compliance, data privacy, and service standards.

At Revolut, I progressed from KYC Support Specialist to Team Lead, managing 10 support specialists, overseeing daily operations, and using Looker, Jira, Confluence, and Google Workspace tools to improve team performance. I've also trained new colleagues, coached teams, and earned top-performer recognition for service quality and problem-solving.

Experience

Work history, roles, and key accomplishments

KYC Analyst

Gold Machine LLC

Sep 2025 - Aug 2026 (11 months)

Provided customer support via chat, email, and social media, assisted with KYC verification and fraud investigations, processed redemption requests, and resolved payment and platform issues.

Customer Support KYC Fraud Detection Social Media Support

Client Support Associate

Etech Global Services

Nov 2024 - Aug 2025 (9 months)

Managed dealership user accounts, resolved login and authentication issues, logged cases in Salesforce, handled inbound calls, and ensured process compliance and data privacy.

Account Management Salesforce Call Handling Troubleshooting Process Compliance

Team Lead

Revolut Technologies India PVT LTD

Apr 2024 - Sep 2024 (5 months)

Led a team of 10 support specialists, tracked performance metrics using Looker, managed daily operations, and conducted training and coaching sessions.

Team Leadership Performance Management Looker Jira Confluence Slack Google Sheets Google Slides

Support Specialist (KYC/ATO Support)

Revolut Technologies India PVT LTD

Feb 2023 - Mar 2024 (1 year 1 month)

Provided exceptional customer service via live chat, guided users through FinCrime processes, analyzed KYC documents, and trained new colleagues.

Customer Service KYC EDD Document Analysis Training Mentorship

Chat Associate I

TTEC

Feb 2020 - Jan 2023 (2 years 11 months)

Worked on the Trust and Safety team for eBay, focusing on fraud detection and customer satisfaction, and served as a mentor and subject matter expert.

Fraud Detection Customer Satisfaction Mentor Team Management Performance Analysis Coaching

Education

Degrees, certifications, and relevant coursework

St. Mary's Group of Institution

Bachelor of Technology, Computer Science Engineering

2015 - 2019

Pursued a Bachelor of Technology in Computer Science Engineering from St. Mary's Group of Institution, Hyderabad, affiliated with Jawaharlal Nehru Technical University.