Vijay Laxmi Singh
@vijaylaxmisingh1
I resolve complex fintech, telecom, and technical customer issues across chat, email, and phone.
IndiaWhat I'm looking for
At Revolut, I resolve account, login, payment, card, and international transfer issues while supporting KYC, account reviews, financial crime investigations, and compliance processes. I use Jira and Dante tickets to coordinate with Product, Risk, and Compliance teams and deliver timely resolutions.
I've also supported Verizon customers through Accenture, handled Microsoft technical support at Teleperformance, delivered Zomato service recovery at Concentrix, and analyzed fulfilment-centre activity at Amazon. Across voice, chat, and email support, I consistently meet quality, productivity, adherence, and compliance KPIs.
Experience
Work history, roles, and key accomplishments
Resolved account-related issues, login problems, payments, cards, and international transfers for a global fintech platform. Managed KYC verification, account reviews, and compliance processes while supporting Financial Crime investigations.
Provided technical assistance for telecom services, clarifying customer issues and determining root causes to efficiently resolve tickets. Balanced customer satisfaction with operational efficiency by providing accurate and timely solutions.
Analysed stowing activity videos from fulfilment centres using human judgment and available resources to identify and categorize activities. Ensured accuracy and consistency while meeting project-specific targets.
Senior Quality Evaluator
Sep 2020 - Oct 2022 (2 years 1 month)
Handled inbound calls regarding Zomato order-related issues and provided actionable, policy-compliant resolutions. Guided customers through app navigation and ensured service recovery while maintaining strict quality standards.
Supported customers with Microsoft products and services, providing accurate product knowledge and technical guidance. Diagnosed and resolved technical malfunctions with professionalism and efficiency.
Education
Degrees, certifications, and relevant coursework
Surendranath College for Women, University of Calcutta
Bachelor of Commerce (Honours), Accountancy
2015 - 2018
Pursued Bachelor of Commerce (Honours) in Accountancy, gaining a strong foundation in accounting principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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