Paritosh Baidya

I’m a Customer Support Specialist with 3+ years of experience supporting customers in fintech, payments, and service-based environments. I handle high-volume customer interactions across chat, email, and voice channels while maintaining customer satisfaction and operational accuracy.

I support cross-border payment processes end-to-end, ensuring accuracy and compliance with financial regulations. I perform KYC verification and AML checks, identify and flag potential fraud cases, and coordinate with compliance teams for investigation.

I’m strong in escalation handling—managing delayed or failed transactions and coordinating with technical teams to resolve payment gateway issues. Through faster escalation and cross-team coordination, I improved issue resolution efficiency by 25–30% and reduced service delays by 20–25%.

I also bring commercial momentum from fintech sales and consultative selling. As a Business Development Associate, I used CRM and AI tools to improve lead engagement and follow-up processes, contributing to increased enrollments through personalized customer interaction and objection handling.