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Shairyar Manzoor

@shairyarmanzoor

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Dedicated Support Specialist with expertise in fraud prevention.

India

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What I'm looking for

I seek a role that fosters growth, values teamwork, and emphasizes fraud prevention.

I am a dedicated Support Specialist with over 2 years of experience in customer support, fraud detection, and risk management. My journey has been marked by a commitment to navigating complex issues with precision and delivering exceptional service in fast-paced environments. I have a proven ability to exceed KPIs, streamline processes, and contribute to continuous improvement initiatives, making me a valuable asset to any team.

Currently, I work at Revolut, where I assist users with fraud-related transactions and educate them on scams to ensure account protection. My previous role at Amazon honed my skills in investigating fraud patterns and implementing risk mitigation strategies, achieving recognition for my high-quality work. I am passionate about leveraging my expertise in account management, KYC procedures, and chargeback fraud prevention to enhance security and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Support Specialist

Current

Revolut

Aug 2023 - Present (2 years 3 months)

Currently working as a Support Specialist at Revolut, focusing on chargeback fraud prevention and account recovery. Responsibilities include assisting users with fraud-related transactions, managing account security, and leading training sessions for new team members.

Fraud Detection Account Management Chargebacks Leadership Risk Management Customer Support Data Analysis Communication Time Management

Support Ops Specialist

Amazon

Nov 2021 - May 2023 (1 year 6 months)

Worked as a Support Ops Specialist at Amazon, investigating FBA merchant reimbursement requests and identifying fraud patterns. Collaborated with IT to enhance operational efficiency and achieved high productivity and quality metrics.

Fraud Detection Risk Mitigation Operations Data Analysis Customer Support Communication Issue Tracking Team Collaboration Time Management

Production Supervisor

Bharat Benz

Sep 2019 - Oct 2021 (2 years 1 month)

Managed workflows and employee productivity as a Production Supervisor at Bharat Benz. Focused on continuous improvement and adherence to company policies while maintaining data security standards.

Workflow Management Employee Supervision Continuous Improvement Data Security Performance Monitoring Communication Leadership Time Management

Education

Degrees, certifications, and relevant coursework

Islamic University of Science and Technology

Master of Business Administration, International Business

2017 - 2019

Completed a Master of Business Administration with a focus on International Business, gaining insights into global market dynamics and strategic management.