Zamambo Mkhize

Designed and delivered customized lesson plans for English language learners, setting individualized learning goals and tracking student performance. Conducted assessments to measure language proficiency and progress, while collaborating with colleagues to enhance curriculum and instruction techniques.

Managed real-time customer interactions via live chat software, resolving inquiries and escalating complex issues to relevant departments. Promoted to the quality assurance team, ensuring service quality standards through performance monitoring and reporting.

Acted as the first point of contact for guests and clients at the management office, scheduling meetings and appointments for management staff. Addressed visitor complaints and resolved onsite issues efficiently, maintaining records and organizing documents.

Provided personalized consultations to help clients select fine jewellery pieces for special occasions or everyday wear. Processed sales on POS system and ensured smooth operations, maintaining records and offering after-sales support.

Completed a comprehensive program focusing on geographical principles and environmental management. Gained expertise in analyzing environmental issues and developing sustainable solutions.

Successfully completed secondary education, fulfilling all requirements for the National Senior Certificate. Developed foundational knowledge across various subjects.

Obtained TEFL Certification, equipping with the necessary skills and methodologies for teaching English as a foreign language. Focused on lesson planning, classroom management, and language assessment techniques.