Looking for a job

Azande Precious

@azandeprecious

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Detail-oriented customer support specialist with strong problem-solving skills.

South Africa

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What I'm looking for

I am seeking a customer service role that allows me to leverage my communication skills and advance into leadership positions.

I am an organized and detail-oriented Customer Support Specialist and Sales Representative with over 2 years of experience in office support, data entry, and client service. My journey has equipped me with strong problem-solving and communication abilities, allowing me to effectively address customer needs and enhance their experience.

Currently, I work as a TEFL Teacher at Preply, where I have developed strong communication and interpersonal skills through online instruction. My role involves providing feedback and support to students, ensuring they improve their language proficiency while maintaining consistent communication. Previously, as a Call Centre Agent at i-Talk International, I handled over 100 inbound and outbound calls daily, consistently resolving customer issues and achieving high satisfaction ratings.

Experience

Work history, roles, and key accomplishments

Current

TEFL Teacher

Current

Preply

Jan 2023 - Present (2 years 7 months)

Developed strong communication and interpersonal skills through online instruction, effectively communicating with diverse individuals and building rapport. Provided feedback and support to improve language proficiency.

Communication Interpersonal Skills

Call Centre Agent

i-Talk International

Jan 2023 - Jan 2024 (1 year)

Handled an average of 100+ inbound/outbound calls per day. Consistently resolved customer issues, resulting in high satisfaction ratings. Achieved and surpassed performance targets for call handling and issue resolution.

Customer Service Performance Targeting Communication

Administrative Volunteer

Siphosihle Guest House

Jan 2017 - Jan 2018 (1 year)

Delivered exceptional customer service, resolving complex customer issues. Organized and updated guest information. Enhanced guest satisfaction through timely communication and efficient coordination.

Customer Service Data Entry Communication Coordination

Education

Degrees, certifications, and relevant coursework

Rosebank College

Diploma, Office Administration

2021 - 2023

Studied a comprehensive curriculum focused on office administration. Gained practical skills in various administrative functions essential for modern office environments.

Highveld Secondary School

Matric, Office Administration

2016 - 2020

Grade: High grades

Consistently achieved high grades in Office Administration coursework. This program provided a strong foundation in administrative tasks and office management principles.