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Zain Saeed

@zainsaeed3

ServiceNow technical lead at ClearEdge Technologies building AI-assisted service workflows and enterprise integrations.

At ClearEdge Technologies, I lead ServiceNow architecture and development across ITSM, ITOM, IRM, and CMDB. I implement AI-assisted workflows with Now Assist, Generative AI Controller, and Agent Studio.

I also engineer enterprise integrations using IntegrationHub, REST APIs, and MID Servers, and establish CMDB/CSDM standards and platform governance. Automated validation with ATF and Instance Scan strengthens release quality.

Previously, at Deloitte, I led ServiceNow implementations for healthcare and financial services clients. Earlier, I developed ITSM workflows and integrations at InnovateTech Solutions and BrightLayer IT.

Experience

Work history, roles, and key accomplishments

Current

Senior Lead Technical ServiceNow Developer

Current

ClearEdge Technologies

Aug 2024 - Present (2 years 3 months)

Lead ServiceNow technical architecture and development across ITSM, ITOM, IRM, and CMDB. Implement AI-assisted service workflows and enterprise integrations to improve service delivery and platform governance.

ServiceNow ITSM ITOM IRM CMDB Now Assist Generative AI Controller Agent Studio ServiceNow Integration Hub REST APIs MID Server ATF Instance Scan

Lead ServiceNow Developer

Deloitte

Jun 2022 - Jul 2024 (2 years 1 month)

Led development and implementation of ServiceNow ITSM, IRM, and App Engine solutions for healthcare and financial services clients. Developed automated workflows and integrations to improve service delivery and data consistency.

ServiceNow ITSM IRM App Engine REST APIs SOAP APIs MID Server Service Portal CMDB Discovery

Senior ServiceNow Developer

InnovateTech Solutions

Mar 2018 - May 2022 (4 years 2 months)

Developed and enhanced ServiceNow ITSM modules, CMDB configurations, and service workflows for enterprise clients. Built business rules, client scripts, and integrations to improve incident, request, and change management processes.

ServiceNow ITSM CMDB Business Rules Client Script Script Includes Workflow Automation Azure SCCM SAP Performance Analytics

ServiceNow Developer

BrightLayer IT

Nov 2015 - Feb 2018 (2 years 3 months)

Developed and maintained ITSM modules and CMDB configurations, ensuring stability and scalability in client environments. Assisted with migrations from legacy platforms and built business rules, client scripts, and workflows to automate processes.

ServiceNow ITSM CMDB Business Rules Client Script Workflow Management Data Migration Data Loading Scripts