Looking for a job

Affan Saeed

@affansaeed

ServiceNow Solution Architect at CloudEdge Systems, modernizing CMDB and aligning it with CSDM across enterprise clients.

United States

Message

At CloudEdge Systems, I architect ServiceNow solutions across ITSM, ITOM, HRSD, and ITBM. I’m driving CMDB modernization and CSDM alignment while implementing automation with Flow Designer and RPA.

At NexGenIT Services, I oversaw enterprise ServiceNow implementations across ITSM, HRSD, and CSM. I designed workflows and applications, and developed dashboards for SLA tracking and trend analysis.

At BlueWave Technologies, I developed custom ServiceNow applications and implemented ITOM capabilities including Discovery, MID Server configuration, and Event Management. I also improved CMDB data quality and designed REST and SOAP integrations.

Earlier at TechNova Solutions, I developed ITSM workflows and assisted with CMDB setup and service mapping. My certifications include ServiceNow Certified Application Developer, ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist (ITSM/HRSD/CSM), and ITIL v4 Foundation.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Solution Architect

Current

CloudEdge Systems

Mar 2022 - Present (4 years 8 months)

Architecting scalable ServiceNow solutions across ITSM, ITOM, HRSD, and ITBM modules for enterprise clients. Leading integrations with external systems via REST, SOAP, and IntegrationHub for seamless data flow.

ServiceNow ITSM ITOM HRSD ITBM REST SOAP ServiceNow Integration Hub Flow Designer Robotic Process Automation CMDB CSDM 5.0

ServiceNow Technical Lead

NexGenIT Services

May 2019 - Feb 2022 (2 years 9 months)

Oversaw enterprise-wide ServiceNow implementations including ITSM, HRSD, and CSM modules. Designed complex workflows, automated business processes, and low-code applications to improve efficiency.

ServiceNow ITSM HRSD CSM Workflow Automation Low Code Performance Analytics SLA ACLs Governance

Senior ServiceNow Developer

BlueWave Technologies

Nov 2016 - Apr 2019 (2 years 5 months)

Led development of custom ServiceNow applications using Flow Designer, Script Includes, and App Engine Studio. Implemented ITOM solutions including Discovery, MID Server configuration, and Event Management for full infrastructure visibility.

ServiceNow Flow Designer Script Includes ServiceNow Studio App Engine ITOM Discovery MID Server Event Management REST SOAP CMDB

ServiceNow Developer

TechNova Solutions

Jul 2013 - Oct 2016 (3 years 3 months)

Developed and maintained ITSM modules including Incident, Problem, Change, and Request Management to streamline service operations. Created client scripts, business rules, and UI policies to automate daily workflows and improve user experience.