I'm leading enterprise ServiceNow architecture initiatives at Apexon Technologies, supporting large-scale digital transformation programs across ITSM, ITOM, HRSD, CSM, IRM, SecOps, FSM, and SPM.
I design integrations with Workday, SAP, Azure AD, Salesforce, Jira, and cloud platforms while modernizing ServiceNow through AI Search, Virtual Agent, Predictive Intelligence, and Now Assist. I establish governance standards for security, CMDB strategy, development practices, release management, performance, and scalability.
Previously at Infocenter LLC, I delivered enterprise implementations, built custom applications with App Engine, Service Portal, UI Builder, and Flow Designer, and developed reusable REST, SOAP, IntegrationHub, and MID Server integration frameworks.
Across Thirdera and Crossfuze Solutions, I've implemented ITSM and CSM solutions, improved self-service experiences, administered CMDB environments, automated workflows, supported upgrades, and trained users. I bring 13+ years of ServiceNow delivery experience spanning architecture, development, administration, consulting, governance, and enterprise automation.
