Oluwafemi Adedoyin

Providing real-time support to customers across the EMEA region, managing an average of 400 tickets weekly with a CSAT of 80%. Responsible for maintaining accurate records, handling high-priority issues, and contributing to training materials for new team members.

Currently providing real-time support to customers across the EMEA region, handling an average of 400 tickets weekly with a high customer satisfaction rate. Responsible for maintaining accurate records, escalating high-priority issues, and contributing to training materials for new team members.

Provided professional customer interactions via phone and digital platforms, offering first-level support on banking products. Responsible for processing orders and ensuring customer satisfaction through follow-ups.

Adapted teaching methods to meet diverse learning styles, maintained student records, and created assessments. Fostered a safe and inclusive classroom environment.

Provided professional interaction with customers via phone and WhatsApp, offering first-level support on bank products and services. Responsible for processing orders and conducting follow-ups to ensure customer satisfaction.

Adapted teaching methods to meet diverse learning styles, maintained student records, and created assessments. Fostered a safe and inclusive classroom environment.

Participated in a training program focused on Soft Skills for Employee Partners, aimed at improving interpersonal skills and workplace effectiveness.

Completed a course in Customer Service and Relationship Management, enhancing skills in customer engagement and support strategies.

Studied Human Physiology, focusing on the functions and mechanisms of the human body, which provided a strong foundation for understanding health and wellness.