Damilola Akinremi

I’m a dedicated, customer-focused Customer Support Specialist with strong communication and problem-solving skills, delivering exceptional customer experiences through timely issue resolution, effective relationship management, and clear communication across phone, email, and live chat.

At United Bank of Africa (UBA), I assisted customers with travel inquiries, booking requests, and post-booking support, resolving concerns around itinerary changes, cancellations, and travel policies. I maintained accurate customer records using CRM systems, collaborated with internal teams to resolve issues efficiently, and followed up to ensure timely resolution.

I also supported customers at MYPRINTA.NG by answering inquiries, escalating complex issues to the right departments, and maintaining detailed interaction records. I’m hands-on with customer support platforms like HubSpot, Salesforce, Zendesk, and Zoho Desk, and I hold a HubSpot Customer Service Certification plus ALX Virtual Assistant training.