زهرا شادمانی

I'm currently supporting businesses at Ideh Pardazan that use SMS messaging and OTP services, troubleshooting delivery issues, website integrations, WordPress configurations, platform settings, and front-end problems.

Previously at DrNext, I supported physicians and patients using appointment booking and e-prescription services, trained physicians on the platform, and delivered product presentations that contributed to a 15% increase in new physician registrations. I also reviewed support interactions as a Quality Control Specialist and prepared reports to improve consistency and processes.

At Digishahr and Exon, I supported high-volume customer environments of up to 150+ customers per day while maintaining customer satisfaction rates of approximately 94% and 92%.

I document tickets and resolutions carefully, explain technical steps clearly to non-technical customers, and collaborate with technical, sales, credit, and development teams to resolve issues and escalate complex cases.