Armita Arzideh
@armitaarzideh
Crypto customer support specialist with 3+ years resolving trading, KYC, and blockchain issues.
IranWhat I'm looking for
I’m a bilingual Customer Support Specialist with 3+ years of experience supporting users across crypto trading and exchange platforms, including futures trading inquiries, KYC verification, blockchain transaction issues, and live-chat support in high-volume environments. I focus on fast, accurate resolution while maintaining high customer satisfaction.
In my most recent role, I handled 90+ live chats daily, supporting both Persian and international users. I resolved deposits, withdrawals, TP/SL issues, futures trading questions, and exchange platform functionality, and helped with operational and technical troubleshooting under high-pressure trading conditions.
Previously at TetherLand, I managed user identity verification (KYC) processes and VIP support via live chat and phone. I resolved customer issues using CRM systems and ticketing platforms, assisting with crypto transactions and blockchain-related concerns while keeping response handling efficient.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
LBank
Nov 2025 - May 2026 (6 months)
Handled 90+ live chats daily for Persian and international users on a crypto exchange and futures trading platform. Resolved deposit/withdrawal and TP/SL issues, futures trading inquiries, and blockchain transaction tracking problems while maintaining KPI and quality documentation.
Support Specialist
TetherLand Tehran
Jan 2023 - Nov 2025 (2 years 10 months)
Managed user identity verification (KYC) and handled customer account inquiries via live chat and phone for VIP support. Resolved issues related to crypto transactions, blockchain concerns, and exchange platform support using CRM and ticketing tools.
Education
Degrees, certifications, and relevant coursework
Tehran
Bachelor of Science, Software Engineering (Artificial Intelligence)
2022 -
Pursuing a B.Sc. in Software Engineering with a focus on Artificial Intelligence since 2022.
Tech stack
Software and tools used professionally
Availability
Location
IranAuthorized to work in
Job categories
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