Hamid Reza User

At Mealzo, I resolved complex customer inquiries over email, chat, and phone, providing timely assistance that improved customer satisfaction.

I maintained case records in Salesforce and Zendesk, supporting follow-up and issue resolution.

I streamlined ticket triage and prioritization to reduce average response times, and shared recurring customer pain points with internal teams.

My computer software background supports my work with CRM systems and customer support tools.