Zafeiria Anastasopoulou
@zafeiriaanastasopoul
I resolve customer issues across high-volume delivery, sales, and service channels.
GreeceWhat I'm looking for
I've supported customers at Efood, Skroutz Last Mile, BFS Group, and ISOPLUS, resolving delivery, payment, order, billing, and service issues across phone, email, live chat, and CRM systems.
At Efood, I handled 230+ calls per day and contributed to resolving up to 3,000 live-chat requests daily while maintaining 90%+ customer satisfaction. I now manage end-to-end customer care, order processing, invoicing, stock availability, account management, and sales coordination at ISOPLUS.
Experience
Work history, roles, and key accomplishments
Customer Care Sales Assistant
ISOPLUS
Nov 2025 - Present (10 months)
Provided end-to-end customer care and sales support, including order processing, invoicing, stock control, and customer account management. Coordinated with sales representatives and used CRM and logistics systems.
Sales Assistant – NOVA
BFS Group
Aug 2025 - Oct 2025 (2 months)
Acted as a sales agent for mobile and internet services, assessing customer needs, handling service enquiries, and managing order processing and billing.
Customer Care Agent
Skroutz Last Mile
Nov 2024 - Mar 2025 (4 months)
Handled delivery tracking and issue resolution via phone and email, coordinating with couriers and internal teams. Managed customer follow-ups and case management through CRM and logistics systems.
Customer Care Agent
Efood Online Delivery Single Member S.A.
Jun 2023 - Nov 2024 (1 year 5 months)
Provided high-volume customer support handling 230+ calls per day and up to 3000 live chats daily. Managed complaints, refunds, cancellations, and order-related requests, maintaining 90%+ customer satisfaction.
Education
Degrees, certifications, and relevant coursework
National and Kapodistrian University of Athens
Bachelor's Degree, German Language and Literature
2020 - 2026
Pursuing a degree in German Language and Literature at the National and Kapodistrian University of Athens from 2020 to 2026.
University of Cologne
Erasmus+ Program, Philosophy
2022 - 2023
Participated in the Erasmus+ program at the Philosophical Faculty of the University of Cologne from 2022 to 2023.
Harvard Summer School
Summer School, Humanities
2019 - 2019
Attended the Harvard Summer School program on Humanities, Migration & Boundaries in Nafplio during Summer 2019.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Salary expectations
Skills
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