Open to opportunities

Zoi Psomopoulou

@zoipsomopoulou

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Organized professional with experience in customer service and administration.

Greece

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

As an organized and responsible professional, I have extensive experience in customer service, administrative support, and business process management. My strong communication skills, adaptability, and ability to work in dynamic environments have allowed me to thrive in both large corporations and smaller businesses.

Currently, I am involved in a family business focused on the production and distribution of traditional pasta, where I manage orders, maintain inventory, and ensure quality control. My previous roles have included customer support at COSMOTE, where I handled customer inquiries and resolved issues, and administrative support at the Municipality of Ilida, where I managed official documents and correspondence.

Experience

Work history, roles, and key accomplishments

ΟΖ

Current

Παραγωγή και Διάθεση

Current

Οικογενειακή Επιχείρηση Παραγωγή και Διάθεση Παραδοσιακών Ζυ

Oct 2020 - Present (4 years 8 months)

Responsible for the production, packaging, and quality control of traditional pasta products. Managed customer orders, maintained raw material inventory, and promoted products on social media.

Production Packaging Quality Control Order Management Inventory Management Social Media Marketing

Εξυπηρέτηση Πελατών

COSMOTE

Jul 2020 - Sep 2020 (2 months)

Provided customer support via telephone, offering information on services and products. Managed customer requests, resolved issues, and utilized CRM systems for tracking.

Customer Service Technical Support CRM Software Problem Solving Communication Call Center Operations

ΔΉ

Υπάλληλος Πρωτοκόλλου

Δήμος Ήλιδας

Aug 2015 - Jan 2016 (5 months)

Managed official document registration and archiving, as well as incoming and outgoing correspondence. Provided information to citizens and collaborated with other municipal departments.

Document Management Correspondence Management Public Relations Administrative Support Data Entry

Εξυπηρέτηση Πελατών & Υποστήριξη Καταστημάτων

Forthnet A.E.

Jun 2008 - Mar 2011 (2 years 9 months)

Provided telephone customer service to retail and business clients, and supported partner stores with information and procedures. Recorded and managed fault requests and complaints, and analyzed customer needs to promote services.

Customer Service Sales Telecommunications CRM

ΕΕ

Υπάλληλος Γραφείου – Διοικητική Υποστήριξη

Εμπορική Εταιρεία

Jan 2005 - Dec 2007 (2 years 11 months)

Managed orders and communicated with suppliers, issued invoices, and recorded financial data. Maintained records and provided administrative support to the sales department.

Order Management Supplier Communication Invoicing Administrative Support Sales Support

ΚΛ