Giorgos Theodoridis
@giorgostheodoridis
Customer support professional delivering efficient, empathetic service and problem resolution.
GreeceWhat I'm looking for
I am a customer support professional with hands-on experience at Wolt and Cosmote, focused on delivering exceptional customer experiences through clear communication, rapid issue resolution, and collaborative problem solving. At Wolt I handled chat and phone inquiries, resolved delivery and order issues, and worked closely with couriers and partner restaurants to keep operations running smoothly.
Previously at Cosmote I managed inbound calls, resolved technical and billing issues, and consistently met quality and response-time targets in a fast-paced environment. I bring strong CRM and Microsoft Office proficiency, active listening, adaptability under pressure, and a team-oriented mindset to every role.
Experience
Work history, roles, and key accomplishments
WOHandled customer inquiries via chat and phone, resolving delivery and order-related issues efficiently and maintaining high customer satisfaction through professional communication.
Customer Service Representative
Cosmote
Jan 2019 - Jan 2021 (2 years)
Managed inbound customer calls to resolve technical and billing issues, provided product information, and consistently met quality and response-time targets in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
High School (Economics & Management Direction)
High School Graduate, Economics & Management
Completed secondary education with a focus on economics and management, providing foundational knowledge in business principles and administrative topics.
Availability
Location
GreeceAuthorized to work in
Job categories
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