Zachary Martin
@zacharymartin
Detail-oriented customer service representative with strong interpersonal skills.
CanadaWhat I'm looking for
My name is Zachary Martin, and I am a detail-oriented customer service representative with a strong ability to adapt and learn quickly. I have honed my skills through various roles in customer service, where I consistently received positive feedback from guests and maintained a positive experience for everyone. My experience includes working at Service Ontario and the Royal Bank of Canada, where I developed a keen understanding of customer needs and effective communication strategies.
Throughout my career, I have demonstrated outstanding interpersonal skills, attention to detail, and the ability to resolve issues efficiently. I have successfully managed multiple tasks simultaneously, ensuring customer satisfaction while maintaining a high level of service. My leadership experience as a coach has further strengthened my ability to build rapport and foster teamwork, both in professional settings and within my community.
Experience
Work history, roles, and key accomplishments
Customer Service Representative 2
Service Ontario - Ministry of Public and Business Service De
Mar 2024 - Present (1 year 3 months)
Greeted customers upon entrance and handled all cash, debit, and credit transactions. Assisted customers over the phone regarding store operations, product, promotions, and orders. Maintained knowledge of current sales, promotions, and security practices.
Client Advisor
Royal Bank of Canada
Jul 2023 - Present (1 year 11 months)
Provided financial advice and support to clients, handling various banking transactions and inquiries. Focused on delivering excellent customer service and maintaining compliance with banking regulations.
Assistant Branch Manager Advisor
Royal Bank of Canada
Nov 2022 - Present (2 years 7 months)
Led branch operations, coached team members, and resolved complex client issues. Demonstrated strong leadership and problem-solving skills, fostering a positive environment for both staff and clients.
Client Advisor
Royal Bank of Canada
Oct 2021 - Present (3 years 8 months)
Assisted clients with financial inquiries and transactions, processing cash and credit payments for in-store purchases. Maintained knowledge of banking policies and promotions, ensuring a positive client experience.
Store Clerk
LCBO
May 2020 - Present (5 years 1 month)
Managed cash, debit, and credit transactions, assisting customers with product inquiries and orders. Maintained store cleanliness and organization, ensuring efficient customer flow.
Crew Trainer
McDonalds Restaurant
May 2012 - Present (13 years 1 month)
Trained new crew members, ensured adherence to service standards, and managed multiple orders simultaneously. Acted as a positive role model, demonstrating strong leadership and problem-solving skills in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Beaver Brae Secondary School
High School Diploma, General Studies
Completed secondary education requirements. Focused on core academic subjects during this period.
CCConfederation College
College Diploma, General Studies
Attended college, focusing on general studies and foundational skills. Gained practical knowledge relevant to various professional fields.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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