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@zacharredondo
I'm a operations and customer service leader driving team performance and high customer satisfaction.
United StatesI am an operations and customer service professional with 10+ years leading teams, resolving high-pressure customer situations, and optimizing service operations. I have been repeatedly recognized as a top performer and trusted resource for training, mentoring, and delivering results across field and call-center environments.
I have led roadside operations, supervised technician teams, and coordinated high-volume dispatch via CRM and FSL/GPS tools, consistently ranking in the Top 5 for performance and customer satisfaction. I seek a Supervisor or Operations Coordinator role where my leadership, process-improvement focus, and hands-on logistics experience will drive measurable operational gains.
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Work history, roles, and key accomplishments
Texas Roadside Service
Oct 2020 - Aug 2024 (3 years 10 months)
Promoted to Lead Driver, supervised a team of technicians and improved performance and retention; ranked Top 5 across the region for performance and customer satisfaction.
California Roadside Service
Jan 2014 - Oct 2020 (6 years 9 months)
Directed high-demand roadside operations in Orange County, mentoring dozens of employees and maintaining top statewide customer service and sales results.
Tacos Y Pupusas
Mar 2011 - May 2016 (5 years 2 months)
Supervised kitchen staff and managed daily restaurant operations, controlling ordering, vendor relations, and cash flow while resolving guest complaints to ensure satisfaction.
Degrees, certifications, and relevant coursework
FCAssociate of Arts, Business Administration
Completed an Associate of Arts in Business Administration at Fullerton College in 2012.
High School Diploma, High School
Earned a High School Diploma from Fullerton High School in 2011.
Software and tools used professionally
United StatesYou can contact Zach and 90k+ other talented remote workers on Himalayas.
Message Zach
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