MLMichael Lemocks
@michaellemocks
I am a customer-focused operations manager and delivery contractor delivering reliable service and strong results.
United StatesWhat I'm looking for
I am an operations-focused leader and self-employed contractor with a track record of delivering safe, timely transportation and excellent customer experiences across multiple platforms, maintaining a 4.8+ star rating.
I have led branch operations and teams in retail financial services and automotive service environments, training staff to meet KPIs for loan volume, delinquency, and customer satisfaction while managing daily store performance.
As a business owner, I managed full-cycle operations including scheduling, financial tracking, expense reporting, routing and logistics, and customer communications to optimize earnings and maintain high service standards.
I bring strong leadership, financial management, training and problem-solving skills, and a commitment to safety and compliance; I am completing a Bachelor's in Business Administration to further strengthen my operational and managerial capabilities.
Experience
Work history, roles, and key accomplishments
Self Employed Contractor
Self Employed
Sep 2021 - Present (3 years 11 months)
Operated as an independent delivery and rideshare contractor across multiple platforms, completing hundreds of local and regional trips while maintaining a 4.8+ star customer rating and optimizing earnings through multi-platform scheduling and route optimization.
SAManaged branch operations and led customer service teams to meet company KPIs, coordinated parts logistics and technician support, and improved service reliability and appointment fulfillment.
SAHandled customer service calls to confirm appointments and insurance coverage, processed payments and deposits from technicians, and rescheduled customers due to parts or vehicle issues to maintain service continuity.
Branch Manager
Purpose Money
Apr 2018 - Jul 2019 (1 year 3 months)
Oversaw branch operations and employee development, training teams to meet KPIs for delinquency, loan volume, account gain, and charge-offs while maintaining daily operational standards.
Branch Manager
Security Finance
Jun 2016 - Nov 2017 (1 year 5 months)
Managed branch operations and staff development, driving KPI performance across loan volume, delinquency, account growth, and charge-offs while ensuring operational compliance.
General Manager
TMX Finance
May 2013 - Nov 2015 (2 years 6 months)
Directed store operations including scheduling, expense control, collections, marketing, and employee training to improve customer service and operational performance.
Education
Degrees, certifications, and relevant coursework
WUWestern Governors University
Bachelor of Business Administration, Business Administration
2018 -
Pursuing a Bachelor of Business Administration at Western Governors University since December 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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