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Yvonne Maldonado

@yvonnemaldonado

Customer Service Specialist with experience at Invited Clubs and in healthcare, resolving concerns and coordinating schedules, timesheets, and patient records.

United States
Message

At Gleneagles Country Club — Invited Clubs, I reviewed timesheets, maintained payroll-related records, and managed schedules and operational reports as Restaurant Manager. I also resolved member concerns and trained employees on service standards, POS technology, and administrative procedures.

At Cheyenne Medical Center, I assisted patients with daily care and shared their concerns and observations with nursing staff. At Texas Health Resources / Presbyterian, I handled patient inquiries and maintained electronic patient information while following documentation and confidentiality procedures.

Experience

Work history, roles, and key accomplishments

TP

Unit Secretary / Patient Care Technician

Texas Health Resources / Presbyterian

Jan 2016 - Dec 2018 (2 years 11 months)

Managed incoming calls, patient inquiries, and administrative requests in a hospital setting. Maintained electronic patient information and supported accurate documentation.

Education

Degrees, certifications, and relevant coursework

HS

Healthcare Compliance & Safety

Training, Healthcare Compliance

Completed training in healthcare compliance and safety, covering HIPAA awareness, bloodborne pathogens, specimen transportation, and incident reporting.

VC

Vinepress Learning Center

CNA Program, Nursing

Completed a CNA program at Vinepress Learning Center in 2018.

EC

Everest College

Certificate, Medical Office Administration

Completed a Medical Office Administration program at Everest College in 2011.

GS

Garland High School

Diploma, General Studies

Earned a high school diploma from Garland High School in 2010.

Tech stack

Software and tools used professionally

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

65k+ USD

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