At Call Centre International, I provide email and live chat support for the World of Books Campaign. I handle about 30 emails per hour and record customer interactions in Freshdesk.
At Racecourse Hospital, I coordinated patient appointments and schedule changes using WellSky. I set up automated reminders and reporting that helped reduce scheduling conflicts and no-shows.
Through the ALX Virtual Assistant Programme, I completed five client-style projects covering calendar and inbox management, travel planning, project planning, and research. One travel project planned a three-day business trip to Dubai using Google Slides, Google Sheets, and TripIt.
I also registered and verified voters with the KIEMS Kit at the Independent Electoral and Boundaries Commission, and supported cataloguing, reference services, and circulation at Kenyatta University Post-Modern Library. I hold a Bachelor of Library and Information Science from Kenyatta University.
