Looking for a job

Munyoike Kanyua

@munyoikekanyua

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I support customers and teams through responsive service, organized administration, and accurate data management.

Kenya

Message

What I'm looking for

I'm looking for a role where I can support customers and teams through organized administration, accurate data management, research, and clear communication while continuing to grow my technical skills.

I'm currently handling customer inquiries, requests, and complaints at Call Center International in Nairobi, resolving issues professionally while maintaining accurate records.

I communicate with customers and internal teams to support quick issue resolution, manage multiple interactions under pressure, and use active listening and conflict management skills.

As a Volunteer Administrative Assistant at a local community center, I scheduled activities, organized documents, supported event coordination, and conducted research for program planning and reporting.

I improved the filing and documentation system, reducing document retrieval time by roughly 30%. I'm also pursuing a Bachelor of Science in Information Technology at JKUAT, with coursework in systems, databases, programming, networking, and web development.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Call Center International

Jan 2024 - Present (2 years 8 months)

Provide professional customer service by handling inquiries, requests, and complaints effectively. Resolve customer complaints professionally and maintain accurate records of interactions.

Customer Service Complaint Resolution Active Listening Conflict Management Communication Skills Record keeping

Volunteer Administrative Assistant

Community Center, Local

Jun 2023 - Dec 2023 (6 months)

Assisted with administrative tasks such as scheduling, organizing documents, and coordinating events. Enhanced the filing and documentation system to cut down document retrieval time by roughly 30%.

Administrative Support Scheduling Document Management Event Coordination Research Filing System

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology

Bachelor of Science, Information Technology

Pursuing a Bachelor of Science in Information Technology, covering information systems, databases, software programming, computer networking, web programming, and systems analysis.