yves rwagasana
@yvesrwagasana
I build and support secure networks, cloud tools, and IT infrastructure.
CanadaWhat I'm looking for
I've supported clients at Fusion BPO Services with Microsoft 365, Google Workspace, SaaS applications, hardware, networking devices, and Tier 2 administration in English and French.
At Rwanda Meteorology Agency, I kept Doppler weather radar infrastructure operational, configured VPN routers and tunnels, secured TITAN display systems with SSH and SCP, and monitored network reliability across remote sites.
I've also analyzed traffic and Quality of Service indicators at SGS Inspection Services, producing monthly dashboards for management.
Across more than 13 years in IT, I've worked in network engineering, technical support, web development, databases, hardware troubleshooting, and customer service. I bring hands-on experience with Linux, Windows Server, DNS, DHCP, firewalls, VMware, Zendesk, PHP, HTML5, MySQL, and Agile delivery tools.
Experience
Work history, roles, and key accomplishments
Financial Services Representative
Gatestone & Co, Inc
Aug 2025 - Present (1 year)
Assist clients by offering solutions to their financial concerns. Manage multiple overdue accounts for debt collection efforts and negotiate payments and payment plans.
Bilingual Technical Support Associate
Fusion BPO Services
Oct 2024 - May 2025 (7 months)
Provided remote technical support to clients, addressing IT and SaaS needs by phone or email. Installed and repaired Microsoft and Google Workspace tools, performed Tier 2 Admin tasks, and diagnosed hardware and software issues.
Customer Care Service Representative
Alorica
Aug 2023 - Sep 2024 (1 year 1 month)
Handled customer complaints and provided solutions via phone, email, or chat. Documented and updated client files, resolving inquiries at first point of contact with empathy.
Radar Network Engineer
Rwanda Meteorology Agency
Jan 2018 - Jun 2023 (5 years 5 months)
Ensured operational status of Doppler Weather Radar C250P, performed preventive and corrective maintenance, and configured network security features. Managed VPN tunnels and network infrastructure for radar display terminals.
Network Engineer
Rwanda Meteorology Agency
Jul 2017 - Jan 2018 (6 months)
Established networking environments by designing system configurations and enforcing standards. Maximized network performance through monitoring, upgrades, and collaboration with architects.
Data Analyst
SGS Inspection Services Ltd
Sep 2012 - Jun 2017 (4 years 9 months)
Analyzed traffic data and reported to operations director. Compiled reports, monitored Quality of Service indicators, and presented monthly dashboards for management evaluation.
IT Officer
Concern Worldwide Rwanda
Apr 2012 - Aug 2012 (4 months)
Resolved IT issues, provided technical support for enterprise software, maintained IT asset inventory, and trained users on best practices.
Network Specialist
Rwandan Public Utilities Regulatory Agency
Jun 2008 - Nov 2011 (3 years 5 months)
Conducted security monitoring, managed virtual local networks, and provided technical support. Installed and configured network equipment including routers, switches, and firewalls.
Web Site Manager
Université du Rwanda
Mar 2005 - Jun 2008 (3 years 3 months)
Designed and developed the university website, created and managed the database, and ensured functionality and content updates.
Education
Degrees, certifications, and relevant coursework
NPower Canada
Junior IT Analyst Program, Information Technology
2024 - 2024
Completed a 14-week intensive online training on computer technology and project management essentials, including configuring operating systems, troubleshooting, and Agile methodologies.
Asia Pacific University
Master of Science, Mobile Computer Systems
2012 -
Master of Science in Mobile Computer Systems from Asia Pacific University, in collaboration with Staffordshire University, United Kingdom.
University of Rwanda
Bachelor of Engineering, Computer Engineering & Information Technology
2005 -
Bachelor degree in Computer Engineering & Information Technology from the University of Rwanda, former KIST.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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