yu yan

Oversaw purchase order issuance, execution, and delivery, improving on-time completion rates and controlling project risks. Built statistical models to detect supply chain risks and developed an order data monitoring platform to enhance supplier collaboration.

Provided solutions for e-commerce, international exhibition, and overseas financial clients, managing key customer lifecycles and platform operations. Led team management and process optimization, achieving near 100% renewal rates and improving recognition accuracy from 43% to 87% through ChatGPT application.

Collaborated with sales to provide digital marketing solutions, managed system launches and daily operations, and provided technical support for campaigns. Conducted quarterly reviews and identified market demands to optimize user experience.

Conducted demand analysis and system configuration for financial clients, optimized processes, and coordinated with product, R&D, and testing teams for smooth releases. Led the retail marketing system project for Shanghai Bank from analysis to delivery.

Optimized operation strategies through data analysis, managed user conversion and retention, and integrated online and offline resources to implement work plans.

Provided pre-sales support including product introductions and proposals, consulted on digital transformation and process design, and managed project schedules, milestones, and resources.

Prepared reports from multiple data sources, defined safety stock based on market trends, and managed ERP business processes including process flow maintenance and incident tracking.

Master's degree in Electronic Commerce and Internet Computing from the University of Hong Kong.

Bachelor's degree in Logistic Management from DongHua University.