ling deng

Built WATI China's CSM operating framework from the ground up, establishing customer segmentation, health monitoring, and risk management mechanisms. Managed success and growth for 70+ enterprise customers, including Anker and Belle, and led AI-driven customer operations initiatives.

Sourced suppliers, excess inventory, and factory resources for a U.S.-based furniture and outdoor products company. Managed supplier research, negotiations, contract review, and cross-border coordination, facilitating 20+ successful trade transactions per month.

Managed 20+ leading fashion sellers, driving 12x GMV growth within six months through customized operational strategies. Established merchant management framework and built automated tools for data visualization and report generation.

Managed major consumer electronics sellers and developed growth strategies, helping a second-hand smartphone seller achieve 50% business growth and become Top 3 in category. Built European Campaign Operations team from the ground up, achieving 95% participation rate for major campaigns.

Managed daily operations across multiple platforms and oversaw an O2O business scale of RMB 130 million. Built cross-platform data analysis model and developed 'O2O Channel Manager' WeChat Mini Program covering 5,000+ stores nationwide.

Set and tracked sales targets across retail channels and led promotional campaigns, driving 15% increase in quarterly sales for a key product category. Built and managed SFA, CRM, and other SaaS-based data platforms, reducing report generation time by 40%.

Bachelor's degree in Economics of Trade from the College of International Trade.