At Zhejiang Qiumo Information Technology Co., Ltd., I worked across channel and user operations for information-flow, payment, and benefits products. I supported the user journey from acquisition and onboarding through conversion, fulfillment, and feedback governance.
I designed online campaigns, content recommendations, and onboarding paths, and optimized conversion points such as registration, first order, and repeat visits. I also monitored paid-traffic orders and established a contract-cancellation and refund risk-control mechanism.
At Zhejiang Qiumo Information Technology Co., Ltd., I cleaned and visualized million-record order datasets using Excel and BI tools, helping a single product’s managed business exceed CNY 100 million. I also coordinated benefits suppliers, inventory, reconciliation, and invoicing.
Earlier, I supported supply-chain and operations work at Hangzhou Yage Xinchuang Technology Co., Ltd. and sales support at Hangzhou Yuanzhou Medical Technology Co., Ltd. At Liberty Mutual Insurance Co., Ltd. Zhejiang Branch, I worked on regional channel-project data operations, sales management, and process support.
