Yusuf Muhammad Baba

I’m a motivated graduate with a Second-Class Upper degree in International Studies and I’m currently pursuing a Master’s in Logistics and Supply Chain Management. I bring a practical blend of business operations, data analysis, and customer support, with a strong track record of working effectively in fast-paced environments. I’m eager to join Aradel Holdings’ Graduate Trainee Program to contribute to sustainable energy transformation while building deeper professional expertise.

In my most recent role as a Customer Support Analyst / Operations Support (remote), I managed customer inquiries via chat and email, delivering timely and accurate resolutions. I prepared weekly reports and shared insights with leadership, maintained CRM data, and escalated technical issues to support quick resolution—ensuring smooth remote operations and clear client communication.

Before that, I worked as a Customer Support Specialist / Admin Support and as a Customer Sales Support Manager, where I supported onboarding, monitored open tickets, improved efficiency through documentation and FAQ updates, and produced structured reporting for decision-making. With Google certifications in Business Intelligence, Data Analytics, and Digital Marketing, plus tools like Excel, Power BI, and Slack, I focus on analytical problem-solving and reliable execution in every support and operations task.