Open to opportunities

Rasha Saeed

@rashasaeed

Message

Motivated Technical Support Agent with 8 years of experience.

Egypt

Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a motivated and reliable Technical Support Agent with over 8 years of experience in customer support roles, particularly in German-speaking environments. Currently, I work at eBay.DE (Foundever), where I efficiently handle inbound calls from German sellers, resolving their issues while building trust and loyalty through empathy. My ability to ask the right questions helps me identify root causes and set realistic expectations for customers.

Throughout my career, I have demonstrated adaptability and a growth mindset, quickly learning new systems and processes. My previous roles as a Customer Service Agent at XCEED and a Customer Service Advisor at Vodafone have equipped me with strong problem-solving skills and the ability to work under pressure. I am fluent in German, holding a certified C1 Goethe-Institut certificate, and I am currently preparing for the ISTQB® Foundation Level certification.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Agent

Current

Foundever

Jun 2023 - Present (2 years 1 month)

Handled inbound calls for eBay's German sellers, efficiently resolving issues related to billing, listing, payment, and technical problems. Applied personal judgment to find proactive solutions and built trust through empathy.

Customer Service Problem Solving Technical Support German Language Troubleshooting Communication Negotiation Data Entry

Customer Service Agent

Xceed

Apr 2021 - Jun 2023 (2 years 2 months)

Assisted customers with flight and hotel reservations, rebooking, and check-in issues. Utilized Amadeus and Travelport systems to manage bookings and provide accurate support.

Customer Service Problem Solving Communication Technical Support Customer Feedback Data Management

Customer Service Advisor

Vodafone.DE

Feb 2018 - Feb 2021 (3 years)

Answered inbound calls and resolved customer problems using troubleshooting and listening skills. Promoted and upselled company services while maintaining accurate customer data and privacy standards.

Customer Service Troubleshooting Sales Communication Data Management Negotiation Problem Solving Active Listening Upselling Customer Retention

German Language Teacher

Das Gut Centre

Jul 2017 - Feb 2018 (7 months)

Planned and delivered German lessons to various age groups. Tracked student progress and adapted teaching methods to suit individual learning needs.

German Language Teaching Lesson planning Curriculum Development Communication Educational Technology Classroom Management Mentoring

Education

Degrees, certifications, and relevant coursework

Minya University

Bachelor, German Language and English

Completed a Bachelor's degree with a major in German language and a secondary focus on English. This program provided a strong foundation in both languages.