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Yusuf Barry

@yusufbarry

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Customer support professional focused on fast issue resolution, empathy, and KPI-driven customer experiences.

United Kingdom

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What I'm looking for

I’m looking for a remote-first customer service role where I can deliver empathetic and professional support, resolve enquiries quickly, document accurately in CRM, and grow through continuous learning—while consistently meeting KPI and quality expectations.

I’m a customer focused Customer Service & Support professional with experience supporting customers via phone, email, live chat, and remote platforms. I resolve enquiries efficiently, handle high volumes confidently, and keep service quality consistent while working to KPI targets.

In my most recent role as a Remote Customer Service & Sales Representative at TSD (Remote), I delivered high-quality support using Aloware CRM and accurately documented interactions within the system. I resolved product, billing, order, and account enquiries, and I de-escalated difficult situations using empathy, active listening, and solution-focused communication.

Previously, as a Security Officer & Digital Support across various sites, I served as the first point of contact, handled enquiries calmly and efficiently, and produced accurate incident reports with detailed record-keeping. I also provided basic technical and procedural support, and I remain comfortable in remote-first environments with a strong interest in customer experience, technology, and continuous learning.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Rep

Health & Wellness TSD

Jan 2023 - Jan 2024 (1 year)

Provided high-quality remote customer support via phone and messaging platforms using the Aloware CRM. Resolved product, billing, order, and account enquiries, de-escalated difficult situations, and documented interactions while meeting KPI targets.

Customer Service Remote Support Phone Support Messaging Aloware Product Support Billing Support De escalation Empathy Active Listening KPIs

Security Officer & Digital Support

Various Sites

Jan 2018 - Jan 2023 (5 years)

Served as the first point of contact for visitors, staff, and contractors, handling enquiries and resolving issues calmly and efficiently. Operated digital security systems, produced incident reports, and provided basic technical and procedural support.

Customer Service Digital Security Monitoring Access Control Incident Reports Documentation Technical Support Procedural Support

Freelance Personal Trainer

The Gym Group

Jan 2015 - Jan 2017 (2 years)

Built customer relationships through personalised service by conducting consultations and developing tailored training programmes. Managed bookings and schedules, handled customer enquiries, and tracked progress using digital tools to support retention.

Personal Training Customer Consultation Tailored Programme Design Scheduling Digital Tools Customer Retention