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YUSUF AFC User

@yusufafcuser

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Mechanical engineering graduate pursuing a customer service role.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

I am a mechanical engineering graduate with a 2:1 degree from the University of Birmingham, currently pursuing a career in customer service. My academic journey has equipped me with strong analytical skills and a technical perspective, which I leverage to address customer inquiries effectively. I successfully led a team in designing a drone landing safety mechanism, enhancing my leadership and teamwork abilities.

In my role as a Customer Service Advisor at National Express Group PLC, I have honed my communication and negotiation skills. I proactively address customer complaints and inquiries through various communication channels, ensuring a high level of customer satisfaction. My experience in technical problem-solving allows me to approach challenges with a unique perspective, ensuring effective solutions and a commitment to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

National Express Group PLC

Aug 2024 - Dec 2024 (4 months)

Responded to complaints, sales contacts, and general queries across various communication channels, proactively addressing customer concerns by informing relevant departments. Operated computer and manual systems to process work, maintain accurate records, and generate reports, while retaining current product and service knowledge to ensure excellent customer contact service.

Customer Service Relationship Management Communication Technical Problem Solving Product Knowledge

Education

Degrees, certifications, and relevant coursework

University of Birmingham

Bachelor's degree, Mechanical Engineering

Grade: 2:1

Activities and societies: Team Leader – Delivery Drone Landing Safety Mechanisms

Led a team of four students to design and develop a drone landing safety mechanism, ensuring innovative, and practical solutions. Effectively communicated ideas, assigned tasks, and ensured seamless collaboration among team members. Presented project findings to faculty and peers, demonstrating strong public speaking and persuasion skills.