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Initiated contact through inbound and outbound calls with customers who defaulted on their loan agreements. Collaborated with service engineers, internal departments, and line managers to gather necessary information. Facilitated assistance for customers facing financial hardship.

Addressed concerns about billing adjustments and payment schedules through call interactions. Resolved client concerns, ensuring swift issue resolution to prevent escalations. Engaged in consistent customer communication, enhancing leverage for revised contract terms due to personal finance changes.

Managed phone support for students concerning university application procedures. Guided future students through the process of securing university placements, arranging accommodations, and addressing financial challenges. Aligned operations with established customer service protocols and organisational guidelines.

Completed Level 2 certifications in Customer Service and Team Leading. Gained foundational knowledge and practical skills in managing customer interactions and leading teams effectively.

Achieved 12 GCSEs, including core subjects such as Mathematics and English. Developed a strong academic foundation across various disciplines.

Completed Level 2 and Level 3 qualifications in Business. Acquired comprehensive knowledge of business principles, operations, and management.

Completed Level 2 and Level 3 qualifications in Media. Developed skills and understanding in media production, theory, and communication.