S J
@sj02
Dedicated customer service professional with strong problem-solving skills.
What I'm looking for
I am a dedicated customer service professional with extensive experience in managing customer interactions and resolving issues effectively. My journey began at Coventry University, where I honed my skills in guiding students through application procedures and addressing their concerns. This role laid the foundation for my commitment to providing exceptional service and support.
At BNP Paribas, I further developed my expertise by addressing billing adjustments and payment schedules, ensuring swift resolutions to client concerns. My ability to communicate effectively and provide step-by-step solutions has been instrumental in preventing escalations and enhancing customer satisfaction. Most recently, as a Customer Service Representative at Computershare, I initiated contact with customers in financial hardship, collaborating with various departments to gather necessary information and facilitate assistance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Computershare
Jun 2023 - Mar 2025 (1 year 9 months)
Initiated contact through inbound and outbound calls with customers who defaulted on their loan agreements. Collaborated with service engineers, internal departments, and line managers to gather necessary information. Facilitated assistance for customers facing financial hardship.
Customer Support Colleague
BNP Paribas
Apr 2022 - May 2023 (1 year 1 month)
Addressed concerns about billing adjustments and payment schedules through call interactions. Resolved client concerns, ensuring swift issue resolution to prevent escalations. Engaged in consistent customer communication, enhancing leverage for revised contract terms due to personal finance changes.
Customer Service Advisor
Coventry University
Jun 2019 - Feb 2022 (2 years 8 months)
Managed phone support for students concerning university application procedures. Guided future students through the process of securing university placements, arranging accommodations, and addressing financial challenges. Aligned operations with established customer service protocols and organisational guidelines.
Education
Degrees, certifications, and relevant coursework
PETXI
Level 2 Customer service & Level 2 Team leading, Customer Service and Team Leading
Completed Level 2 certifications in Customer Service and Team Leading. Gained foundational knowledge and practical skills in managing customer interactions and leading teams effectively.
Lynghall School
GCSEs, General Studies
Achieved 12 GCSEs, including core subjects such as Mathematics and English. Developed a strong academic foundation across various disciplines.
Lynghall School
Level 2 & 3 Business, Business
Completed Level 2 and Level 3 qualifications in Business. Acquired comprehensive knowledge of business principles, operations, and management.
Lynghall School
Level 2 & 3 Media, Media
Completed Level 2 and Level 3 qualifications in Media. Developed skills and understanding in media production, theory, and communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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