Dorjoo Gantuya

Delivered personalised customer service to an average of 8 customers daily, fostering loyalty and increasing repeat visits by 20% through expert assistance, alternative suggestions, and exceptional shopping experiences. Collaborated with team members to surpass store sales targets by 15%, leveraging tailored product recommendations and targeted upselling strategies that enhanced overall revenue pe

Enhanced customer satisfaction by providing detailed menu insights and personalised recommendations, contributing to a 15% increase in positive feedback scores over six months. Streamlined transaction processes by efficiently managing cash and card payments, reducing average checkout time by 20 seconds and increasing table turnover rates by 10%.

Developed and maintained comprehensive client records in Microsoft Excel by designing structured tables, implementing data validation, and utilising advanced formulas, leading to a 30% reduction in client information retrieval time and enhancing overall data accuracy. Coordinated appointment scheduling and automated reminders through Microsoft Outlook, achieving a 100% attendance rate for meetings

Grade: Second Class, Division 2

Studied Mechanical Engineering at the University of Nottingham, focusing on core principles and applications. Graduated with Second Class, Division 2 honors in July 2024.

Grade: Maths (A), Physics (A), Chemistry (A)

Completed A-Levels in Maths, Physics, and Chemistry at Ark Putney Academy. Achieved A grades in all three subjects, graduating in July 2020.