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Bashe Hassan

@bashehassan

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Customer service professional with engineering management expertise.

United Kingdom

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What I'm looking for

I seek a role that values customer service excellence and offers growth opportunities.

I am a dedicated professional with a Master’s in Engineering Management and a BEng (Hons) in Chemical Engineering. With over three years of experience in customer service and billing accounts, I have honed my skills in delivering exceptional service while managing complex engineering projects. My academic background has equipped me with a strong understanding of engineering management theories and practices, which I apply to ensure successful project outcomes.

Throughout my career, I have demonstrated my ability to analyze data, manage billing processes, and collaborate effectively with internal and external stakeholders. My experience as an Energy Billing Administrator has allowed me to develop strong analytical skills, enabling me to identify and rectify billing discrepancies efficiently. I take pride in my proactive approach and my commitment to achieving quantifiable results in every project I undertake.

Experience

Work history, roles, and key accomplishments

Current

Energy Billing Administrator

Current

Utility Warehouse

Mar 2022 - Present (3 years 4 months)

Analyzed meter reads and corrected data within the billing database. Produced comprehensive and accurate reports for management and managed various exception files.

Data Analysis Billing Database Management

Customer Service Advisor

Teleperformance

Feb 2021 - Sep 2021 (7 months)

Dealt with inbound customer calls, assisting with orders and delivery queries. Recorded customer data accurately and maintained a positive attitude to ensure high customer service.

Customer Service Inbound Data Entry Problem Solving Communication Skills

Warehouse Assistant

Premier Exports Ltd

Aug 2016 - Sep 2019 (3 years 1 month)

Loaded and unloaded goods, increasing efficiency in the production process. Managed and proposed a rotatory pattern in labor to prevent monotonous tasks, increasing efficiency and speed of production.

Inventory Management Logistics Team Collaboration

Shop Assistant

Amoud Express

Feb 2013 - May 2013 (3 months)

Assisted with daily bookkeeping and money handling, improving customer service and cash handling skills. Noted customer names and transfer amounts.

Bookkeeping Customer Service

Education

Degrees, certifications, and relevant coursework

Aston University

Master's in Engineering Management, Engineering Management

Grade: Achieved

Activities and societies: Process Computation – Simulation of Acrolein Process - December 2019. Sustainability Project – Research project on Carbon based fossil fuel economy - April 2019. 3rd Year Individual Project – Esterification of 2-keto-l-gulonic acid with methanol in a fixed bed reactor with acid ion exchange resin as catalyst.

Gained a strong understanding of engineering management theories, methods, practices, and strategies. Developed the capability to apply analytical thought to the management process and enterprise as a total system. Acquired deep understanding of the impacts of engineering on people, the environment and wealth generation within a region or country.

Regent College

BEng (Hons) Chemical Engineering, Chemical Engineering

Grade: Achieved

Activities and societies: Process Design - Production of 37/3 Formalin - March 2018. 3rd Year Group Project - Production of 10000 t/y of Vitamin C (ascorbic acid) in Italy as antioxidant in the food industry - December 2018.

Gained experience in applying theoretical studies into practical experimentation. Developed a great understanding on how to deliver large-scale engineering projects on both a domestic and global scale. Conducted projects including Process Design - Production of 37/3 Formalin - March 2018 and 3rd Year Group Project - Production of 10000 t/y of Vitamin C (ascorbic acid) in Italy as antioxidant in th

Rooks Heath Academy for Business and Enterprise

A-Levels, Science

Completed A-Levels in Biology, Chemistry, and Maths. This foundational education provided a strong academic base for further studies in engineering and science.

Rooks Heath Academy for Business and Enterprise

GCSEs, General Studies

Achieved 9 GCSEs, including core subjects such as Maths, English, and Science. This comprehensive secondary education provided a strong foundation across various subjects.