Sangita Aryal
@sangitaaryal
Experienced Customer Support executive with a focus on client satisfaction.
NepalWhat I'm looking for
I am an experienced Customer Support Executive with two years of dedicated service in the banking, fintech, and biotech industries. My reputation for resolving problems and enhancing customer satisfaction is built on my strong communication skills and good judgment. I pride myself on being detail-oriented and a reliable team player, capable of managing multiple projects with precision.
My professional journey includes significant roles such as a Customer Care Associate at Axiom Real-Time Metrics, where I actively engaged in cross-departmental functions and provided vital support to clients. I have also interned at notable organizations like Citizen Investment Trust and Nepal Rastra Bank, where I honed my analytical skills and gained valuable insights into the financial sector. My educational background includes an MBA in Finance and a Bachelor's degree in Business Administration specializing in Human Resources.
Experience
Work history, roles, and key accomplishments
Customer Care Associate
Axiom Real-Time Metrics
Mar 2022 - Oct 2023 (1 year 7 months)
Actively engaged in cross-departmental functions, fostering collaboration and synergy between different teams to achieve organizational goals. Provided vital support to clients and subjects, facilitating a seamless onboarding process with ePRO and Fusion systems. Issued training certificates with 98% accuracy, developed functionality scripts, and managed questionnaire administration, while monitor
Banking Intern
Citizen Investment Trust
Mar 2018 - May 2018 (2 months)
Assisted customers with navigating and utilizing the Eservice platform, providing detailed information and support regarding the CIT mobile application. Assisted customers in understanding account statements and addressed inquiries with accuracy and professionalism. Recorded and verified client information in the CIT database to ensure data accuracy and integrity.
Banking Intern
Nepal Rastra Bank
Jan 2018 - Feb 2018 (1 month)
Answered and directed incoming calls, ensuring prompt and professional communication. Entered and maintained accurate data in the organizational database. Organized and filed documents to ensure easy retrieval and compliance with recordkeeping standards, and assisted in the coordination and delivery of seminars and training sessions.
Education
Degrees, certifications, and relevant coursework
Uniglobe College
Master of Business Administration, Finance
Completed a Master of Business Administration with a specialization in Finance. Focused on advanced financial concepts and their application in the business world.
Nobel College
Bachelor of Business Administration, Human Resources
Pursued a Bachelor of Business Administration with a focus on Human Resources. Gained foundational knowledge in business management and HR practices.
National Integrated College
Higher Secondary Education, General Studies
Completed higher secondary education under the Higher Secondary Education Board. Developed a broad academic foundation.
New Millennium High School
School Leaving Certificate, General Studies
Obtained a School Leaving Certificate. Completed foundational studies.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
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