Arbin Bhattarai
@arbinbhattarai
Dynamic Service Quality Assurance Lead with strong customer experience skills.
NepalWhat I'm looking for
I am a dedicated professional currently serving as a Service Quality Assurance Lead at Foodmandu Pvt. Ltd., where I focus on enhancing customer experience and ensuring quality standards. My role involves conducting quality assurance analysis, monitoring customer interactions, and implementing training sessions to improve service delivery.
Previously, I worked as a Supervisor at Ncell Call Centre, where I managed daily operations, monitored team performance, and ensured customer satisfaction. My experience in customer relationship management and grievance handling has equipped me with the skills necessary to thrive in fast-paced environments. I hold a Bachelor in Business Studies and have undergone training in ISO 9001:2015 Internal Auditing, further enhancing my expertise in quality management.
Experience
Work history, roles, and key accomplishments
Service Quality Assurance Lead
Foodmandu Pvt. Ltd.
Currently leading service quality assurance efforts at Foodmandu Pvt. Ltd., focusing on quality analysis, customer experience monitoring, and implementing company quality standards. Responsible for conducting training sessions and preparing analysis based on call evaluations.
Supervisor
Ncell Call Centre
Aug 2021 - Sep 2023 (2 years 1 month)
Supervised daily operations at Ncell Call Centre, ensuring KPIs were met while managing a team. Responsibilities included monitoring calls, quality assurance, training, and customer relationship management.
Telephone Operator
Nepal Telecom Customer Care Centre
Mar 2018 - Mar 2021 (3 years)
Handled customer relations as a Telephone Operator, focusing on grievance handling, record-keeping of customer interactions, and complaint resolution.
Education
Degrees, certifications, and relevant coursework
National Integrated College
Intermediate+2, Management
2021 - 2021
Grade: CGPA 2.50
Completed Intermediate+2 in Management with a CGPA of 2.50.
Swarnim School
Secondary Education Examination, General Education
2018 - 2018
Grade: GPA 3.30
Achieved Secondary Education Examination (SEE) with a GPA of 3.30.
Prime College
Bachelor in Business Studies, Business Studies
2021 -
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
Job categories
Interested in hiring Arbin?
You can contact Arbin and 90k+ other talented remote workers on Himalayas.
Message ArbinFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
