Heena Karki

I am a dedicated management professional with extensive experience in leading teams within dynamic environments. My career has been marked by a commitment to crafting and executing service strategies that align meticulously with customer requirements. I excel in resolving customer complaints and swiftly identifying service-related challenges, optimizing operational workflows to fulfill organizational objectives.

Currently, I serve as a Customer Care Manager at Daraz, part of the Alibaba Group, where I work closely with the management team to set departmental goals and objectives. My role involves developing strong relationships with key customers, creating tailored success plans, and establishing key performance indicators to track customer satisfaction and retention. My previous experience includes supervisory roles at the British Council and digital marketing coordination, where I honed my skills in strategic planning, project management, and cross-functional collaboration.