Open to opportunities

devendra rai

@devendrarai

Message

I’m a Customer Success & Operations specialist using CRM and AI to retain international clients.

Nepal

Message

What I'm looking for

I’m looking for a tech-forward team where I can own end-to-end customer success remotely, use CRM/ticketing and data reporting to drive retention, and leverage AI to improve workflows—while partnering cross-functionally to keep clients satisfied.

I’m a Dedicated Operations and Customer Success Specialist with 6+ years of experience managing international client relationships in a fully remote environment. I take ownership of the full account lifecycle—from initial onboarding to ongoing retention—while building trust-based partnerships and staying proactive about client needs.

I’m highly skilled in frontline inquiry management, professional conflict resolution, and collecting feedback that drives service improvements. In operations, I leverage CRM and ticketing systems for accurate, organized data, and use AI-powered tools (including ChatGPT) to streamline documentation and automate repetitive workflows—so clients get faster, more consistent support.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Ops Specialist

Current

Hora Technology

Dec 2019 - Present (6 years 7 months)

Served as a primary point of contact for international clients, managing end-to-end account lifecycle from onboarding through ongoing retention. Resolved client inquiries and technical issues, prepared performance reports, and used CRM/ticketing systems and AI tools to streamline documentation and workflows.