Aviral Timilsina

I am a Customer Operations Lead with hands-on experience in client and product onboarding, employee training, and customer success within the cybersecurity and tech sectors. I combine technical knowledge from a BSc (Hons) in Computer Networking and IT Security with practical operations leadership to drive reliable support and streamlined processes.

At SecurityPal Inc. I lead customer operations, focusing on cross-functional team leadership, project and product management, and problem resolution to improve client outcomes. My background includes internships in cybersecurity and certifications in network security, cloud fundamentals, and core cybersecurity concepts.

I am committed to building strong customer relationships, training teams to deliver consistent service, and implementing operational improvements that scale. I bring a blend of technical aptitude and people-focused leadership to help organizations enhance support delivery and product adoption.