Open to opportunities

Yuliia Boyko

@yuliiaboyko

Message

Versatile professional transitioning to AI-driven support roles.

United States

Message

What I'm looking for

I am looking for a role that fosters innovation and allows me to leverage AI technologies to enhance customer support and operational efficiency.

I am a versatile professional with a diverse background in Food Technology and Transportation, currently seeking to transition into the support field within an AI-driven environment. My experience spans various roles where I have honed my skills in processing information, researching, and building connections. I am eager to contribute to innovative projects by applying AI solutions, crafting effective prompts, and creating engaging AI-driven content.

In my recent role as a Dispatcher for a transportation company, I successfully assigned and adjusted driver schedules based on real-time updates and customer needs. I leveraged generative AI to enhance communication and automate processes, significantly improving efficiency. My previous positions as an Administrative Assistant and Front Office Assistant have equipped me with strong organizational and communication skills, allowing me to manage operations effectively while ensuring compliance with industry standards.

With a Bachelor’s degree in Food Technology and Engineering, I possess a solid foundation in technical support and product development. I am passionate about learning and adapting to new technologies, and I am committed to enhancing user experiences through a customer-focused approach. I look forward to bringing my unique blend of skills and experiences to a dynamic team.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher

Current

Freelance Transportation Company

Feb 2024 - Present (1 year 5 months)

Assigned and adjusted driver schedules based on real-time updates, vehicle availability, load priorities, and customer time windows. Coordinated with clients, brokers, and drivers regarding delivery updates, special requests, and issue resolutions.

Generative AI Chatbot Automation Scheduling Customer Service

Front Office Assistant

Seemlab

Jun 2023 - Present (2 years 1 month)

Managed front desk operations, including answering calls, handling incoming and outgoing emails and mails, and directing inquiries. Maintained lab reports, sample logs, and regulatory documentation in accordance with internal and external compliance standards.

Document Management Regulatory Compliance

Administrative Assistant

Mark Y Express LLC

Jan 2019 - Present (6 years 6 months)

Acted as liaison between dispatchers, customers, and third-party carriers to coordinate service requests and resolve issues. Maintained accurate filing of BOLs, invoices, permits, and compliance documentation.

Liaison Documentation Management

Technologist

Tempo Logistics LLC

Feb 2015 - Present (10 years 5 months)

Represented new products to manufacturers and communicated to identify actual products. Developed, tested, and optimized food ingredient formulations to meet customer-specific manufacturing needs.

Product Development Technical Support

Technologist

Mpi Food Ingredients

Jun 2009 - Present (16 years 1 month)

Worked as product developer and sales representative, communicating with manufacturers to identify market tendencies and manufacturer issues. Researched and analyzed the food ingredients market, collaborating with suppliers to review and verify ingredient documentation.

Product Development Sales Market Research Data Input

Technologist

Progast-Kyiv

Jun 2005 - Present (20 years 1 month)

Worked as a sales representative and product tester, communicating with manufacturers to introduce new products and support testing. Prepared technical reports and documentation according to food regulatory compliance.

Sales Product Testing Technical Reporting Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

National University of Food Technology

Bachelor in Food Technology and Engineering, Food Technology and Engineering

Completed a comprehensive program focusing on food technology and engineering principles. Gained expertise in food processing, safety, and product development.