Open to opportunities

Victoria Bailey

@victoriabailey

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Dedicated professional with extensive experience in customer service and dispatch.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am a dedicated worker with a strong background in customer service and dispatch operations. Over the past several years, I have honed my skills in managing emergency and non-emergency calls, ensuring that clients receive the support they need while maintaining high standards of service. My experience as a Dispatcher/Supervisor at TTN Fleet Solutions has equipped me with the ability to monitor driver logs, address problems efficiently, and dispatch appropriate resources effectively.

Previously, I served as an Intake Specialist at Everise, where I excelled in building lasting relationships with clients and addressing their needs with empathy and professionalism. My ability to engage in active listening and provide tailored solutions has consistently led to positive outcomes and satisfied customers. I am also skilled in utilizing various software tools to enhance operational efficiency and meet call center metrics.

With an Associate in Administration from Wilkes Community College, I possess a solid educational foundation that complements my practical experience. I am now eager to leverage my skills in a challenging new role where I can contribute to team success and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Dispatcher/Supervisor

Current

TTN Fleet Solutions

Aug 2022 - Present (2 years 11 months)

Managed emergency and non-emergency calls, overseeing driver logs and maintaining detailed records. Successfully dispatched appropriate towing services and equipment, resolving operational issues efficiently.

Dispatching Logistics Coordination Record keeping Problem Solving Fleet Management Emergency Response

Intake Specialist

Everise

Feb 2020 - Present (5 years 5 months)

Engaged with clients via phone to address needs, complaints, and product inquiries, providing accurate solutions and ensuring client satisfaction. Utilized various software and databases to manage interactions, consistently meeting and exceeding call center metrics.

Customer Service Client Relations Call Center Operations CRM Software Active Listening Sales Support

Customer Service Intake Specialist

Everise

Jan 2019 - Present (6 years 6 months)

Handled high volumes of inbound and outbound calls, facilitating cold and warm transfers to appropriate departments. Leveraged software like CSIM, Zendesk, and Zillio to manage customer interactions and maintain detailed records.

Outbound Calling Customer Service Zendesk Retail Sales Communication

Dispatcher/Account Manager

JGR Trucking

Mar 2016 - Present (9 years 4 months)

Managed emergency and non-emergency calls, documenting critical information and coordinating with field units to resolve issues. Operated multi-line telephone systems to direct crews and prioritize daily schedules, maintaining comprehensive call logs.

Dispatching Account Management Multi Line Phone Systems Logistics Documentation Prioritization

Education

Degrees, certifications, and relevant coursework

Wilkes Community College

Associate in Administration, Administration

Completed an Associate in Administration degree, gaining foundational knowledge in administrative practices and principles. Focused on developing skills essential for effective office management and support roles.