Victoria Bailey
@victoriabailey
Dedicated professional with extensive experience in customer service and dispatch.
What I'm looking for
I am a dedicated worker with a strong background in customer service and dispatch operations. Over the past several years, I have honed my skills in managing emergency and non-emergency calls, ensuring that clients receive the support they need while maintaining high standards of service. My experience as a Dispatcher/Supervisor at TTN Fleet Solutions has equipped me with the ability to monitor driver logs, address problems efficiently, and dispatch appropriate resources effectively.
Previously, I served as an Intake Specialist at Everise, where I excelled in building lasting relationships with clients and addressing their needs with empathy and professionalism. My ability to engage in active listening and provide tailored solutions has consistently led to positive outcomes and satisfied customers. I am also skilled in utilizing various software tools to enhance operational efficiency and meet call center metrics.
With an Associate in Administration from Wilkes Community College, I possess a solid educational foundation that complements my practical experience. I am now eager to leverage my skills in a challenging new role where I can contribute to team success and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Dispatcher/Supervisor
TTN Fleet Solutions
Aug 2022 - Present (2 years 11 months)
Managed emergency and non-emergency calls, overseeing driver logs and maintaining detailed records. Successfully dispatched appropriate towing services and equipment, resolving operational issues efficiently.
Intake Specialist
Everise
Feb 2020 - Present (5 years 5 months)
Engaged with clients via phone to address needs, complaints, and product inquiries, providing accurate solutions and ensuring client satisfaction. Utilized various software and databases to manage interactions, consistently meeting and exceeding call center metrics.
Customer Service Intake Specialist
Everise
Jan 2019 - Present (6 years 6 months)
Handled high volumes of inbound and outbound calls, facilitating cold and warm transfers to appropriate departments. Leveraged software like CSIM, Zendesk, and Zillio to manage customer interactions and maintain detailed records.
Dispatcher/Account Manager
JGR Trucking
Mar 2016 - Present (9 years 4 months)
Managed emergency and non-emergency calls, documenting critical information and coordinating with field units to resolve issues. Operated multi-line telephone systems to direct crews and prioritize daily schedules, maintaining comprehensive call logs.
Education
Degrees, certifications, and relevant coursework
Wilkes Community College
Associate in Administration, Administration
Completed an Associate in Administration degree, gaining foundational knowledge in administrative practices and principles. Focused on developing skills essential for effective office management and support roles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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