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Yuliana Carrion Pineiro

@yulianacarrionpineiro

Bilingual Contact Center Advisor with experience in customer service, sales, and the efficient resolution of customer inquiries and issues

Mexico

Message

What I'm looking for

I am seeking a role where I can provide personalized customer service, resolve issues efficiently, and support both sales and post-sales operations. I am motivated by achieving goals, working with international customers, and delivering high-quality service with a customer-focused approach

I am a responsible, proactive, and fast-learning professional with a strong focus on achieving goals and delivering outstanding customer experiences. I provide personalized service and communicate effectively with customers in both English and Spanish.

I specialize in assisting domestic and international customers, managing sales of theme parks and tour packages, and providing post-sales support, including date changes, cancellations, refunds, and reservation modifications. I also handle issues related to transportation, theme parks, and tourism services, ensuring timely follow-up and resolution of customer requests

Experience

Work history, roles, and key accomplishments

Asesor Contact Center

Grupo Xcaret

Dec 2024 - Dec 2025 (1 year)

Provided personalized customer support to domestic and international clients in both English and Spanish, assisting with the sale of theme park tickets and tour packages.
Delivered post-sales support, including date changes, cancellations, refunds,
Resolved customer issues related to transportation, theme parks, and tourism services, ensuring timely follow-up until each case was fully resolved.

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