Open to opportunities

Edson Martinez

@edsonmartinez

Customer Service Representative focused on fast issue resolution, Spanish-English support, and accurate payment handling through CRM tools.

Mexico

Message

What I'm looking for

I’m looking for a customer-facing role where I can resolve issues quickly, support Spanish-language customers, and keep records accurately using CRM—while collaborating with a team that values operational efficiency and better customer experiences.

I’m a multilingual customer service professional experienced in delivering exceptional service and managing financial records across diverse industries. I focus on enhancing customer experiences by using advanced problem-solving, cross-cultural communication, and consistent service delivery to drive business results.

In my roles, I handle high volumes of inquiries, log interactions in CRM software for accurate tracking and follow-up, and resolve issues efficiently to improve satisfaction. I’ve managed billing and collections with precision, supported Spanish-language customers, and collaborated with teams to reduce recurring problems and improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

TickPick

Jul 2025 - Present (11 months)

Resolved high-volume customer inquiries and issues using CRM tools, improving tracking and timely follow-up. Provided professional Spanish-language support and collaborated with the team to address recurring problems and reduce customer hold times.

Customer Service CRM Software Payment Processing Spanish Language Support Conflict Management

Call Center Agent

The Inn At Mazatlan Hotel

Jan 2023 - Mar 2025 (2 years 2 months)

Provided customer support to timeshare owners by handling inquiries, concerns, and requests with a focus on relationship building and trust. Managed billing and collections accurately while resolving reservation and complaint issues to improve guest satisfaction.

Timeshare Customer Service Reservation Support Billing And Collections Complaint Resolution Relationship Building Operational Efficiency Attention To Detail

Rental Agent

National Car Rental

Jan 2021 - Jan 2023 (2 years)

Managed customer reservations and delivered service in a fast-paced environment by assisting with vehicle selection and explaining rental options, rates, and policies. Processed rental agreements and payments with accurate documentation while coordinating maintenance and repairs to maintain fleet availability.

Vehicle Selection Guidance Rental Agreements Processing Customer Service