Yulia maulida Rahmawati

I am a customer relations specialist with experience in customer satisfaction, support, and administration, grounded in a Bachelor of Linguistics from State University of Surabaya. I bring strong communication, empathy, and negotiation skills to deliver consistent, high-quality customer experiences across channels.

My professional background includes remote iGaming customer support, supervising store operations and tea preparation at PT Koi Cafe Indonesia, and supporting customer relationship and marketing activities at PT. Valbury Asia Futures. I have experience responding to inquiries by phone and chat, developing product knowledge, tracking interaction metrics, and handling administrative tasks.

I am a passionate lifetime learner who values collaboration, clear communication, and building lasting relationships both inside and outside the organization. I aim to leverage my service orientation and operational experience to improve customer satisfaction and operational efficiency.